1. Who we are
In these terms, "we", "us", "Cape Uncovered with Natalie Bossi Tours" or "the guide" refers to Natalie Bossi, trading as Cape Uncovered with Natalie Bossi Tours, a private tourist-guiding service based in Cape Town, Western Cape, South Africa. "You", "the client" or "guest" means the person making the booking and everyone in their party. Contact: info@capeuncovered.co.za · WhatsApp 084 547 2804.
2. Bookings & quotations
- Enquiries can be made by email, WhatsApp or the website form. A booking is only confirmed once we have agreed the date, itinerary and price in writing and the required deposit (see below) has been received.
- Quotations are valid for 14 days unless stated otherwise and may change if your requirements, group size or dates change.
- Please make sure all details you give us (names, dates, pick-up address, special needs) are correct — we are not liable for problems caused by incorrect information.
3. Prices, deposits & payment
- Prices are quoted in South African Rand (ZAR) and are per tour or per person as specified.
- A deposit of 50% is required to secure the date; the outstanding balance is due on or before the day of the tour.
- Accepted payment methods: EFT (bank transfer) and cash. Banking details are provided on the invoice.
- Unless clearly stated, quoted prices exclude third-party entrance fees (e.g. Table Mountain Cableway, Cape Point, Robben Island ferry, Boulders Beach, wine-tasting fees, boat trips), meals, drinks and gratuities.
4. Cancellations & refunds
If you cancel
- More than 7 days before the tour: your deposit is refunded in full. The only deduction is for anything we have already booked and paid for on your behalf and cannot recover — for example pre-booked entrance tickets, ferry seats, wine-tasting or restaurant reservations. Where this applies we will show you what was paid.
- 7 days or less before the tour, or if you do not arrive on the day: the deposit is forfeited.
In both cases the outstanding balance of the tour price is not payable — the deposit is the most you can lose by cancelling.
If we cancel
If we have to cancel for reasons within our control, you may choose a full refund or an alternative date. We are not liable for your other travel costs (flights, accommodation, etc.).
5. Changes, weather & safety
- Cape Town weather changes fast. For safety we may adjust or reschedule an itinerary — especially hikes (Blouberg, Lion's Head), the Cableway (which closes in high wind) and boat trips. Sensible alternatives will be offered where possible.
- We reserve the right to alter routes or timings due to traffic, road closures, load-shedding or events beyond our control.
6. Health, fitness & hiking
- Some experiences (hikes, nature walks) require a reasonable level of fitness. You must tell us in advance of any medical condition, mobility limitation, allergy or dietary need.
- You take part in physical activities at your own risk and must follow the guide's safety instructions at all times. The guide may stop any activity considered unsafe.
7. Children & conduct
- Children are welcome but remain the responsibility of their parent or guardian throughout.
- We want everyone to have a great day. We may end a tour without refund if a guest behaves in a way that is unsafe, unlawful, or abusive to the guide or others.
8. Transport
Where transport is included, guests must wear seatbelts and follow reasonable instructions at all times. Transport is provided in a suitable, roadworthy vehicle, or through a licensed transfer partner where a larger vehicle is needed.
9. Third-party services
Tours may include services run by third parties (wine estates, the Cableway, ferries, boat and safari operators, restaurants). We select reputable providers but are not responsible for their acts, omissions or their own terms and conditions, which may apply to you separately.
10. Liability & indemnity
- To the fullest extent allowed by the Consumer Protection Act 68 of 2008 and other South African law, our liability is limited to the value of the tour, and we are not liable for indirect or consequential loss.
- You are responsible for your own personal belongings at all times.
- Nothing in these terms excludes liability that cannot lawfully be excluded.
11. Photography & media
We may take photos during the tour and, with your permission, use them for marketing. Tell the guide on the day if you would prefer not to appear in any photos.
12. Privacy (POPIA)
We process your personal information (name, contact details, booking info) only to arrange and deliver your tour, in line with the Protection of Personal Information Act 4 of 2013 (POPIA). We do not sell your information. You may ask us to access, correct or delete your details at info@capeuncovered.co.za.
13. Governing law
These terms are governed by the laws of the Republic of South Africa, and any dispute falls under the jurisdiction of the South African courts.
14. Registrations & credentials
Cape Uncovered with Natalie Bossi Tours operates as a registered Cape Town guiding service. Natalie is a registered tourist guide and carries her official guide card, which can be shown to you on the day of your tour.
Registration, permit and certificate numbers are not published on this website. If you need them — for example for a tour operator or employer — please request them by email at info@capeuncovered.co.za and we will gladly provide them directly.
15. Contact
Questions about these terms? Email info@capeuncovered.co.za or WhatsApp 084 547 2804.